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I purchased online direct from symantec.com the following product on 13Oct2008,
Product Name: Norton Ghost 12.0 Qty Ordered: 1 Amount: $69.99
Product Name: Symantec Recovery Disk .ISO File for Ghost
Qty Ordered: 1 Amount: $0.00
They supposed to give me the .ISO file for Ghost but it's not in the email they sent me.
I went thru the support webpages but I just can't find the way to download the .ISO file, but then, the following link said I can email them to ask for the .ISO file in their support webpage:
http://service1.symantec.com/SUPPORT/powerquest.nsf/0/bf8054e34e264af2652572b9006b1509?OpenDocument
The feedback on 25Oct2008 from their support team is:
QUOTE
Ps2 complete iso. Please be informed that we would not be able to help you with creating a Custom Recovery Disk for Norton Ghost 12.0 as the program is included with feature to create a Custom Recovery Disk. Please use the provided option in the program to create the Custom SRD. In case you are facing any difficulty in following the steps to create Custom SRD, please contact our Technical Support from the below link:
www.symantec.com/support
Thanks for using Symantec Products. It was pleasure assisting you.
Thanks and regards,
Prasad B
Product Specialist
Consumer Product Support
Global English
Symantec Corporation
www.symantec.com
----------------------------------
Office: 91-80-66172256
Mobile: +919886897327
UNQUOTE
I replied this guy expressing my problem in obtaining the .ISO file from their support website but till today 13Nov2008, there's no feedback at all.
The whole purpose i purchased Ghost12 is for the .ISO file so I can create my own System recovery disk, but as you guys can see, I am passing around like a ball and never got my problem fixed.
Is there anyone that can help me locate the .ISO file I meant to have with my purchase of the copyrighted Ghost 12 and
I hope you guys can see how bad the support of Symantec is and count on my experience not to buy products from Symantec online.

Norton Ghost is a tool for creating backups of your entire hard-drive that can be recovered any time, for example in the case of moving to a new system or a hardware failure. Backups can include either single files and folders, or entire partitions or drives. Norton Ghost offers incremental and differential backups that can be scheduled to run on a regular basis, e.g. at every system start or on an hourly/daily/weekly basis. Besides hard-drives and disks (CD/DVD/Blue Ray), Norton Ghost also supports Iomega Zip and Jaz, NAS, FTP, network drives and other local and remote storage. Encryption, compression, integration of Google Desktop Search and remote management are additional features that make Norton Ghost a powerful and safe backup software.